Troubleshooting
Get back to a recording or download
A practical checklist for sessions, connections, and interrupted work.
0 of 5 steps marked complete. Tick a step when you’re ready.
Just for this page. Nothing changes in your app.Check the destination first
Confirm your drive is connected, writable, and has free space. Do not delete incomplete files while the app is still working on them.
Check the source in your browser
Open the exact source or creator with the account you intend to use. A phone session can have different access from your desktop browser. Respect any restriction shown by the provider.
Reconnect only when needed
If the app asks for authentication, reconnect through the supported browser flow and refresh the source. Repeated logins will not fix a broadcast that ended or a provider-side restriction.
Retry the affected work
Use the retry action for the interrupted item rather than adding duplicate work. For a recording, check whether the captured portion is playable before starting again.
Keep useful context
If the problem persists, note the app version, time, source URL, and the action you took. Review diagnostics before sharing; omit passwords, cookies, tokens, and private media.