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Need a little hand?

You’re in the right place. Tell us what happened, or start with one of the guides below.

Let’s work it out.

For support, purchase questions, privacy requests or a simple hello:

hello@fancylittlecompany.com

Include the app name, version, operating system and the action that led to the issue. For a refund, add the order reference and purchasing email if you have them.

Frequently asked questionsKnown limitations & workaroundsVideo has sound but no pictureReconnect a source or creatorStorage and cloud-synced foldersInstall, update and keep your collection

Help me describe it

A few clues make a good starting point. Copy this outline if it helps; your message stays untouched.

App and version:
Mac or Windows version:
What I was trying to do:
What happened instead:
What I have already tried:

Please leave out passwords, cookies, tokens, card details and private media.

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A few answers, right here

Little questions. Useful answers.

Which app should I choose?

Mosaic collects local files and supported web sources into a media library. LiveVault monitors TikTok LIVE creators and saves recordings. You can use either app on its own.

Compare the apps
Where can I download or buy an app?

Public installers and purchasing are not open yet. Planned prices are shown on the product pages; check the official download page for release availability.

Check availability
Do I have to put my files in the cloud?

No. Choose local or connected external storage. A cloud-synced folder is optional and can still require local disk space. Keep a separate backup of both media and catalogue.

Storage and backups
My source will not connect. What should I check?

Open the same source with the account you connected, confirm it is still available, and check the app’s connection status. Reconnect an expired session through the app. Avoid repeated retries if the provider is rate limiting requests.

Connection troubleshooting
Why is a creator live but not recording?

Monitoring and recording are different states. Check the recording policy, stream access, available disk space and whether the computer is awake. A live status alone does not mean a recordable stream is available.

Check recording limitations
Why does my video have sound but no picture?

Let the recording or download finish first. The file may use a codec the current player cannot display. Keep the original and try a compatible player before considering conversion.

Playback help
What should I include in a support message?

Include the app version, operating system, exact error and the action just before it happened. Mention whether the issue affects one item or all items. Leave out passwords, session cookies, tokens and private media.

Write your message

There’s more help on the shelf.

Browse all FAQsGuides & resourcesTroubleshooting & workaroundsTry both demos
Your next little discovery

Get to know your keeper.

Three little discoveries. Explore at your own pace.

  1. Find your app

    Two apps. Two different ways to keep.

  2. Try a little demo

    A hands-on taste, right here in your browser.

  3. Explore a guide

    From your first step to your next collection.

Found your kind of keeper?

Try the browser demos, explore planned pricing, or check the latest release availability.

Check downloadsPrice & features
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